Terms & Conditions

Everything you need to know

Bonnie Motorhomes – Booking Terms and Conditions

Office address: 2 Headswood Place, Denny, Stirlingshire FK6 5EE
Tel: 07468 896 398 Email: info@bonniemotorhomehire.co.uk

We want you to really enjoy your holiday with one of our motorhomes, however please take the time to read our full terms and conditions before you book. If there is anything you do not
understand, ask a member of staff to explain it.

1. LEGAL ENTITY

Bonnie Motorhomes is a trading name of Prestige Travel Scotland Ltd.

2. YOUR CONTRACT

Your contract is with Bonnie Motorhomes hereafter referred to as “BM”

Your contract with us comes into existence when we send confirmation of your booking to you in written form by letter or email. If you commit any breach of this agreement, we may treat the agreement as terminated. In this situation we will not be liable for any refunds, compensation or other losses or expenses, including any return or onward travel arrangements.

3. BOOKING

Unless agreed otherwise, at time of booking, a deposit of £200 is payable. The deposit secures the booking. We will then require a further £300 payment 90 days before the day of first hire. The balance must be paid 30 days prior to the first day of hire. If the booking is less than 90 days before the day of first hire you will be required to pay a £500 deposit. If the booking is less than 30 days before the day of first hire then we will require payment in full.

Any payments made are non-refundable should you decide to cancel. Any amendments to the date are treated as cancelling. If the balance is not received 30 days prior to commencement of the hire, BM reserves the right to treat the booking as cancelled. If the term of hire is later extended the Hirer shall pay BM for the additional hire period when BM confirms the extended period. Extensions are subject to availability and are calculated at the rental rate on the date booked. In addition, the Hirer acknowledges that they shall be liable to pay to BM at the end of the hire period any applicable additional charges specified in the agreement. These may include late return, damage to or repair of the vehicle – including 3rd party vehicles and/or property (subject to other terms in this agreement), costs incurred for BM through salvage or loss of revenue resulting from the hire, any enforcement charges relating to such damage or repairs (including legal costs), traffic fines or infringement fees and the administration costs relating to these fines, fees, and charges.

BM will deduct such charges from the Hirer’s credit card or security deposit during or after the term of hire is completed, or the Hirer may pay such charges as agreed with BM, such choice to be at BM’s sole discretion. All payments shall be made in GB pounds Sterling. The following credit or debit cards will be accepted: Visa, Mastercard and American Express. Late pick up or early return of the Vehicle shall not entitle the Hirer to any refund of the unused portion of the rental.

Any card payments will be subject to a 3% fee to cover our costs.

4. CANCELLATIONS

We strongly advise that you take out your own insurance against unavoidable cancellation. All cancellations must be notified in writing to us, however, please call immediately to inform us of any cancellation. It is your responsibility to ensure that the travel insurance you purchase is adequate for your particular needs. We do not check travel insurance policies.

BM may cancel the hire agreement and take immediate possession of the Vehicle if:

(a) The Hirer fails to comply with any of the terms of this agreement or if the Vehicle is damaged;

(b) The Hirer has obtained the Vehicle through fraud or misrepresentation.

(d) The Vehicle is not returned at or before the expiry of the term of hire or BM reasonably believes that the Vehicle will not be returned at or before the expiry of the term of hire;

(e) BM considers, on reasonable grounds that the safety of the passengers or the condition of the Vehicle is or has been endangered.

(f) More than the maximum of 4 adults per booking are found to be staying in the
motorhome.

(g) The motorhome is taken off paved roads or used on roads which are signposted as not suitable for caravans and/or motorhomes or roads that we have advised cannot be used such as:

Applecross Pass, also known as Bealach na Ba.

The 24 mile loop from Lochinver to Kylesku via Drumbeg (B869) also known as The Wee Mad Road of Sutherland..

If BM cancels the hire agreement under any of the reasons (a) to (g) above, no refund will be given and you will lose your security deposit.

The termination of the hiring under the authority of this clause shall be without prejudice to the other rights of BM and the rights of the Hirer under this agreement. Terms and conditions as well as rates quoted are subject to change without notice. However, rates or conditions for a particular booking shall not be altered once that booking has been confirmed.

5. COVID POLICY

Any cancellations due to Covid would mean the loss of any payments made. We suggest that you get suitable travel insurance that would cover you in the event that you need to cancel.

6. DRIVER REQUIREMENTS

(a) Are aged between 25 and 75 years of age (further age restrictions may apply depending on vehicle type. Please confirm with our booking team.

(b) Hold a full driving licence (UK, EU, AU, US, CA, NZ & SA licence types)

(d) Have not been convicted of any criminal / driving offences other than speeding and parking offences.

(e) Have had no more than 1 motor accidents/claim in the last 5 years. All accidents must be declared even where the driver was not at fault.

(f) Have 6 or less points on their driving licence.

Two, 3 point convictions are acceptable.

Single 4 point offences are acceptable. •

Single 6 point SP30, SP50 and CU80 convections are acceptable subject to a £1500 excess.

All other 6 points+ offences will require referral to our insurers.

(g) Do not suffer from any physical or mental defects which would affect the driver’s ability to drive the vehicle in accordance with legal requirements and/or the driver has not been advised not to drive on medical grounds by the driver’s G.P. or other medical personnel.

(h) Have never been refused motor insurance.

(i) Are not employed in a 'high risk' occupation as defined by our insurer. Please contact us if you are in any doubt.

Please also note the Insured Vehicle shall not be let out on hire to- or be driven by:

Persons engaged wholly or partly in professional entertainment or professional sports persons.

Jockeys and persons connected with racing, gaming industry or press of any sort.

Foreign Service Personnel other than persons holding a full UK/EU license for 2 years or more.

(j) Produce a valid driving licence upon collection of the vehicle. Drivers from outside of EU, USA, Canada & New Zealand may also be required to produce a current International Driving Permit or Licence.

(k) Are a named driver on the Booking Form. We may refuse to hire you the vehicle for any reason whatsoever at our sole discretion. All drivers must be declared at the start of your hire & named on your booking form. If you are unsure of any aspect of the above, you should contact us and we will check with our insurance company whether any premiums may apply. You acknowledge that it is illegal for an undeclared driver to operate a rental vehicle, as they will not be insured.

7. IDENTIFICATION

All hirers and drivers will be required to produce the following original documents prior to hire:

(a) Two proofs of address from the list below:

• Electricity (bill/statement) • Water (bill/statement) • Gas (bill/statement) • Broadband/Landline • Council tax • TV licence • Bank Statement • Credit card bill / statement • Mortgage statement • Polling card • HMRC self-assessment / tax credit • Student loan • Shotgun licence • Payslip • Mobile Phone Bills • Pension letters • Car Finance Statement • Loan Statement • Property deed

An annual council tax bill will be accepted. All other documents must be dated within 90 days of the hire date. The address & name on your licence must match both documents.

(b) Current and valid Driving Licence (address & ID must be up to date)

(c) Photographic ID (passport preferable) UK licence holders must also provide a DVLA check number which is valid on the first day of hire. (You can obtain this from the DVLA website at gov.org.uk)

Any failure to provide these documents/details then the hire may be refused, and deposits/payment forfeited. If criminality is suspected, the police will be informed.

To re-iterate: Please note that failure to provide the required documentation for both or either driver will mean that our insurance company will not cover you and as a result we will need to cancel your booking and you will lose all deposits and payments that have been made.

8. SECURITY DEPOSIT

The Hirer will pay BM the sum of £1,500 before the vehicle can be driven by the hirer. Payment can be made with Visa or Mastercard (Credit or Debit), we do not allow American Express. This shall be retained by BM for either the full duration of said hire period plus 30 days or until a satisfactory vehicle check has been completed or in the result of any damage until the hired vehicle or any third-party vehicle / property is repaired to a condition that is satisfactory to the owner/registered keeper, without any time limits being imposed. In the event of an insurance claim, BM may hold onto the deposit until a claim is fully resolved. The deposit is fully refundable within 30 days, provided that the vehicle is returned on time, undamaged, with a clean interior, with a full diesel tank etc. and no excess charges are due.

In the event that the campervan/motorhome is returned with damage, the cost will be charged at the retail price of the part plus the labour fee for fitting the replacement part, £50 per hour (charged in 1 hour increments) if the repair can be done by BM plus VAT at the current rate. This charge is also applied if BM need to take the vehicle for repair (this is to cover the cost of our time and fuel).

Any damage to the bodywork will be sent to the body shop for assessment.
If damage has occurred to the roof section, (the roof considered to be any area above the level of the windscreen) will be charged at the full cost of repair out with the terms of the insurance, damage to this area |is considered negligent and as such is not covered by the insurance, these repairs can be over £10,000.
In the event that diesel has been added to the water system, DO NOT RUN THE TAPS, return immediately to BM where they will empty the water tank out to prevent damage to the water system. In this case, the rental will be deemed to be cancelled with any costs incurred being charged to the customer. If the taps have been run, the cost of replacing the water system is estimated at £6,500 which is fully payable by the hirer as it is not covered by the insurance.
Any damage to the engine due to the fluids not being checked regularly or due to filling with incorrect fuel will be charged at the full cost of the repairs plus loss of use.

As per section 18: The interior furniture and fittings as well as any additional item included under the terms of the agreement are not covered for any loss or damage, these items will be charged at a cost of replacement and any related costs associated with the replacement.

We reserve the right to retain monies from your damage deposits to cover any damage or any other costs as set out in these terms and conditions including the following:

(a) Soiling fee £100 per incident if the vehicle is not returned with the interior in the same condition at the start of the booking. We may charge for multiple incidents.

(b) Toilet cassette emptying fee £100 if the toilet is not returned empty & clean. Toilet cassettes will be inspected upon the vehicles return.

(c) Fuel surcharge at current cost, if the tank is not returned full - amount depends on level of tank. Plus a £30 service charge.

(d) Full clean due to smoking in the van will incur a cleaning fee of £300.

(e) Damage of any nature caused by the Hirer, charges will be at the discretion of BM.

(f) Replacement keys £350.

(g) Fridge/Cupboards not emptied £25.

(h) Unclean Bathroom £50

(i) Unclean Habitation Area £50

(j) Unclean Toilet £100

(k) Significant damage will be charged at £300 minimum however will be at BM discretion as per clause 8k.

(l) Any damages/breakages found during the vehicle return inspection will be charged accordingly with an administration fee of £25.

(m) VAT at the current rate will be added to all pricing.

(n) Full security deposit if we have to cancel your booking for any of the reasons listed under section 4 of these T&C.

You agree that you will be responsible for full payment of any sums due to us should the Security Deposit you have paid not be sufficient to cover the cost of any damage or other costs as set out in these Terms & Conditions. You agree to indemnify us for all costs, damages expenses claims and losses which we incur suffer or become responsible for as a result of any act or omission by you which results in our being unable to receive full payment for such costs, damages, expenses claims and losses under the insurance cover referred to in for which we are unable to receive full payment under the insurance cover referred to.

9. COLLECTION OF VEHICLE

The Hirer shall, at the start of the term of hire, collect the Vehicle from BM between 2pm and 4pm, (unless otherwise agreed) as per the booking agreement. Failure to arrive by 4.00pm will result in the hirer being charged an additional £50 admin fee, to cover the cost of our team delivering the handover out-with office hours. If you are running late or cannot arrive at your allocated time slot you must notify us as soon as possible.

10. USE OF THE VEHICLE

The Hirer shall not:

(a) Sublet or hire the Vehicle to any other person.

(b) Allow the Vehicle to be used outside his/her authority;

(d) Drive or allow the Vehicle to be driven on any beach or surface likely to damage the Vehicle;

(e) Involve the Vehicle in any race, speed test, rally, or contest.

(f) Operate the Vehicle or allow it to be operated for the transport of more persons than is permitted by any relevant authority or detailed in the Vehicle Manual.

(g) Take the vehicle to any type of event, festival, music, or horse racing event. If the hirer is in any doubt regarding a venue, please discuss with the operator.

(h) Use the vehicle for any commercial purposes.

11. BM’S OBLIGATIONS

BM shall supply the Vehicle in a safe and roadworthy condition, up to the current MOT Certificate of Fitness standards. If the reserved Vehicle is not available for reasons outside BM’s control, then the reserved Vehicle may be substituted with a comparable or superior Vehicle at no extra cost to the Hirer. Such Vehicle substitution shall not constitute a breach of contract and does not entitle the Hirer to any form of refund or compensation. If no substitute Vehicle is available to the Hirer, BM’s liability shall be limited to a refund of the hire charge in full. In the case of mechanical failure (unless caused by the Hirer), BM’s liability shall be limited to the hire charge for the remainder of the term of hire.

12. HIRER’S OBLIGATIONS

The Hirer shall ensure that:

(a) All reasonable care is taken when driving and parking the Vehicle;

(b) The engine coolant and oil in the Vehicle are maintained at the proper level;

(d) The Vehicle is locked and secure at all times when it is not in use;

(e) The Vehicle keys are kept secure. The cost of replacement keys (approximately £350) and related services for example courier is at the Hirer’s expense;

(f) No part of the engine, transmission, braking or suspension systems is interfered with;

(g) The fuel tanks are filled with the correct fuel and the freshwater tanks are not contaminated. The cost of replacing tanks is at the Hirer’s expense;

(h) The hot water cylinder has sufficient water prior to any use;

(i) Should a warning light be illuminated or the Hirer believes the Vehicle requires mechanical attention; they should stop driving and advise BM immediately;

(j) There is no smoking in the Vehicle. Any evidence of smoking in the Vehicle shall incur a cleaning fee of £300.

13. PETS

Up to 2 well behaved small dogs or 1 medium sized dog are allowed in our designated ‘pet friendly’ vehicles only. We do not allow large dogs (if unsure please contact us and we can advise). If hiring one of our ‘pet friendly’ vehicles a cleaning charge of £30 will be added to your hire cost. Please ensure that you notify us at the time of booking if you are bringing a pet to allow the appropriate vehicle to be allocated to your booking. Failure to do so may result in your contract with BM being terminated if a pet friendly vehicle is unavailable or should you bring a large dog without a member of our team confirming it. Any damage caused by a pet is subject to our security deposit conditions, see condition number 8.

14. AREAS & RESTRICTIONS OF USE

The vehicle may be driven in mainland UK and Scottish Islands only and must only be driven on paved / sealed roads and tracks leading to officially recognised campsites. Any other roads planned out-with this type of road must be agreed in advance with BM.

BM does not allow vehicles to be used in connection with large events such as shows, music festivals and horse racing without prior written consent. BM does not allow the vehicle to be taken off paved roads or used on roads which we have advised cannot be used such as the NC500 Applecross Pass, also known as Bealach na Ba.

During the period of hire, the hirer/drivers agrees that the Campervan/Motorhome shall not be:

Driven in a manner that is not cautious, prudent or normal, or which could cause damage.
Driven on any unsealed or unauthorised roads or in an area that is designated as prohibited.
Driven on any beaches or in any salt water.
Driven by a person that is deemed to be unfit to drive through consumption of alcohol or drugs or where the legal limit of the blood alcohol level has been exceeded.
Driven by any person(s) not being named on the Rental Agreement at the commencement of the hire.
Driven by any person who has given a fictitious or false name.
Left unattended while being unlocked.
Left with the keys in any area of the vehicle.
Used for travel to rock festivals or unauthorised sporting events.
Used for any illegal purpose or for any speed trials, race, rally or contest.
Used to propel or tow any vehicle or trailer.
Used to carry any passengers or property for hire or reward.
Used to carry volatile liquids, gasses, explosives or other corrosive or inflammable material.
Otherwise in accordance with the terms as stated and agreed under this agreement.

During the period of hire, the hirer is responsible for the following-

Keeping the motorhome under their control throughout the hire period.
Ensuring the vehicle is locked when unattended.
Keeping the keys safe at all times. All costs to replace lost or damaged keys will be the responsibility of the hirer. 1 set of keys is given to the hirer at the start of the rental. Duplication of the motorhome keys is expressly prohibited.

15. MECHANICAL REPAIRS & ACCIDENTS

In the event the vehicle is involved in an accident, is damaged, breaks down or requires repair or salvage, regardless of cause, the Hirer shall notify BM of the full circumstances immediately on the contact number provided (please leave a voice or text message if unable to connect or out-with normal business hours) The Hirer shall not arrange or undertake any repairs or salvage without BM’s authority except to the extent that repairs or salvage are necessary to prevent further damage to the vehicle or to other property. If the Vehicle is damaged to the extent that it cannot be driven, BM shall endeavour to exchange the Vehicle.

Provision of an exchange vehicle is subject to availability and Hirer’s location. BM’s liability extends only to the refund of hire charges for any full days of Vehicle use lost due to a mechanical breakdown. No responsibility for out-of-pocket expenses, accommodation charges or meals resulting from a breakdown or accident will be accepted. All Vehicles are registered for 24-hour roadside assistance. This service covers any mechanical faults with the Vehicle.

The roadside cover does not cover the following and the associated costs will be the responsibility of the Hirer:

(a) the Vehicle running out of fuel or breakdown is caused by the Vehicle being incorrectly fuelled;

(b) the Vehicle is unable to be accessed due to a lock out or the Vehicle keys being lost;

(c) flat batteries caused by incorrect usage of the batteries and/or incorrect usage of any equipment that requires the batteries in order to operate;

(d) flat or damaged tyre(s)

(e) the Vehicle is unattended at the time roadside Provider arrives at the breakdown location; and

(f) the Vehicle is not on public or formed road or is trapped or bogged. All non-mechanical callouts to the roadside assistance will incur a call-out charge by the hirer. There will be an administration fee of £100 per repair payable by the hirer for repairs done that are the fault of the hirer.

16. EVENTS BEYOND OUR CONTROL

Unfortunately, events beyond our control (i.e. events which we could not, even with due care, foresee or avoid) could possibly affect motorhome availability. We cannot accept responsibility or pay compensation, costs, or expenses where the performance of your contract with us is prevented or affected, or you otherwise suffer any loss or damage because of events beyond our control.

If you are unable to commence your rental because of such events, we will offer you the choice of an alternative motorhome or, if no suitable replacement is available, provide a full refund of all monies received for your booking, without further liability. Where UK Government restrictions prevent the vehicle from being hired, BM reserves the right to offer alternative dates with no refund of the deposit. Where no dates can be agreed, the hirer will be refunded the amount paid - less the original deposit or £200 whichever is the lesser.

17. RETURN OF THE VEHICLE

The Hirer shall deliver the Vehicle to BM at the time and date as per the booking agreement. Failure to return the Vehicle by 10am (or the time specified in your agreement) in the condition as per agreement will incur a late fee of £50 per hour for the first 2 hours then the balance of the security deposit thereafter. If the vehicle is not returned on the same day there will be a charge of £300 per day on top of the above and the vehicle will be reported to the police as stolen. The time will start from 1 minute past so for example 10.01am to 11.00am is a 1 hour charge If you are running late, you must notify us immediately, as this may affect the next booking and we have a very short time window to turn around the vehicle.

Any return later than that shown on the booking agreement or allowing a person that has not been named on the Rental Agreement to drive, will invalidate the insurance cover and constitute a traffic offence under the Road Traffic Act in which the driver and/or hirer will be liable to prosecution. In the event of the insurance being invalidated, the hirer/driver accepts that they are liable in full for any damage to the motorhome, personal injuries, third party property as well as any other related liabilities after the expiration time of the insurance cover. Any additional cost incurred by BM will also be re-charged in addition to the charges listed.

18. INSURANCE

The insurance only covers damage to the exterior of the motorhome in the event of any accident with a 3rd party or property and excludes 'roof damage' which is deemed as wilful negligence.

Interior furniture and fittings as well as any additional item included under the terms of the agreement are not covered for any loss or damage, these items will be charged at a cost of replacement and any related costs associated with the replacement

Any driver described in this agreement as a person permitted to drive the Vehicle is, subject to the exclusions set out below, covered against any loss or damage to the Vehicle and for any consequential damage, loss or costs incurred by BM through salvage or loss of revenue resulting from the hire beyond the applicable excess amount.

Personal possessions are not covered under the insurance policy. Any driver described in this agreement as a person permitted to drive the Vehicle is, subject to the exclusions set out below, is indemnified to the extent of £1,000,000 in respect of any liability he or she might have for damage to any property belonging to any person and arising out of the use of the Vehicle. The Hirer’s liability will be for any loss or damage to the Vehicle, however caused, and for any consequential loss or damage, during the term of this hire, or during any authorised extensions to the term up to the applicable excess amount.

The Hirer is liable for payment of the applicable insurance excess in the case of damage to, or accidents involving the Vehicle, 3rd party vehicles or property. BM may make the applicable deduction from the Hirer’s credit card or security deposit following notification of any loss or damage to the Vehicle. Where the total cost of a claim is less than the excess then the Hirer shall be liable to pay that lesser amount. The Hirer acknowledges that the cover referred to in clauses above will not apply when:

(a) the Vehicle is driven by anyone not named or described in this agreement as a person permitted to drive the Vehicle;

(b) the driver of the Vehicle is under the influence of alcohol or any drug;

(c) the Vehicle is in an unsafe or in an un-roadworthy condition, such condition arising during the course of the hire, that caused or contributed to the damage or loss, and the Hirer or driver was aware or should have been aware of the unsafe or in an un-roadworthy condition of the Vehicle;

(d) the Vehicle is wilfully or recklessly damaged or lost by the Hirer, a nominated driver, or a person under the Hirer’s authority or control including sitting or standing on the roof, driving on any beach or surface likely to damage the Vehicle or cause it to become bogged or trapped, driving through flooded areas, submersing in water, contacting salt water.

(e) the fuel or freshwater tanks are contaminated

(f) the Vehicle was operated outside the terms of this agreement or any agreed extension of this agreement.

(g) any return later than that shown on the agreement or allowing a person that has not been named on the Rental Agreement to drive, will invalidate the insurance cover and constitute a traffic offence under the Road Traffic Act in which the driver and/or hirer will be liable to prosecution. In the event of the insurance being invalidated, the hirer/driver accepts that they are liable in full for any damage to the motorhome, personal injuries, third party property as well as any other related liabilities after the expiration time of the insurance cover.

(h) the hirer shall be responsible for any and all of BM's uninsured losses which may arise as a result of the hire.

If you request an additional driver this cannot be amended at a later date as we pay the insurance company in advance for this and its not refundable.

19. ACCIDENTS

In the event of the motorhome being involved in an accident, however small, the full details must be filled out on an Accident Report Form which is included in the motorhome.

The hirer participates as an insured driver under a comprehensive motorhome insurance policy.
The hirer agrees further to protect the interest of BM and the insurance company in the event of an accident during the hire term by:
Notifying the police immediately if there is property damage or if people are injured and in order to determine fault for insurance purposes.
Not admitting any guilt or liability.
Obtaining names and addresses of parties involved and witnesses.
Not abandoning the motorhome without adequate provisions for safely guarding and securing same.
Notifying BM immediately of any loss or damage occurring to the motorhome and of any fault. Please indicate if the motorhome is not roadworthy or is liable to cause danger to any person or property.
The motorhome should not be used until the damage has been repaired, corrected and fault determined.
The hirer is liable for any and all overhead damage however caused.
All incidents related to tyres including punctures are the hirer's responsibility.
Responsibility for damage to the contents of the motorhome while on hire lies with the hirer.
Personal possessions are not covered. The company shall not be liable for loss or damage to any property left, stored or transported by the hirer or any other person in the motorhome either before or after the return to BM. The hirer hereby agrees to hold the company harmless from and indemnify BM against all claims based upon or arising out of such loss or damage. Hirers are strongly advised to take out holiday insurance.

20. TRAFFIC OFFENCES

The hirer is responsible for any speeding, parking, congestions charge, or any other road fines and penalties incurred during the hire period. There will be an administration fee of £30 per incident payable by the hirer.

21. CHANGES IN TERMS AND CONDITIONS

We reserve the right to alter the rates and conditions at any time. We also reserve the right to cancel hire to any person without warning or explanation. Additions to or alterations of the terms of this agreement shall be null and void unless agreed upon in writing by all concerned parties.

22. DATA PROTECTION

By entering into this rental agreement, you agree that we can process and store your personal information in connection with this agreement including data collected from the vehicle. We may use your information to analyse statistics, for market research, credit control and to protect our assets.

We may need to share your information with selected 3rd parties for performance of this contract including:

Our breakdown provider if the vehicle suffers a breakdown
Our insurer if they request it or if you are involved in an accident
The DVLA if you take the vehicle abroad and they request the details of the VE103B which was issued to you for audit purposes You agree that if you break the terms of this agreement, we can pass your personal information to credit-reference agencies, debt collectors, the police, or any other relevant organisation. We can also give this information to the British Vehicle Rental and Leasing Association (BVRLA), which can share your personal information with its members to prevent crime and protect their assets, as allowed under any applicable data protection legislation.

23. GOVERNING LAW

We aim to deal with all disagreements fairly and calmly. If we cannot deal with a disagreement, we may take the matter to the BVRLA’s conciliation service. This agreement is covered by the laws of Scotland. Any dispute may be settled in the courts of that country.