Terms & Conditions

Everything you need to know

Bonnie Motorhomes – Booking Terms and Conditions

Office address: 2 Headswood Place, Denny, Stirlingshire FK6 5EE
Tel: 07468 896 398 Email: info@bonniemotorhomehire.co.uk

We want you to really enjoy your holiday with one of our motorhomes, however please take the time to read our full terms and conditions before you book. If there is anything you do not
understand, ask a member of staff to explain it.

1. LEGAL ENTITY

Bonnie Motorhomes is the trading name of Prestige Travel Scotland Ltd ("BM", "we", "our" or "us"). References to "you" and "your" mean the person making the booking and any authorised driver named on the Rental Agreement

Company number SC716734, 30 High Street, Newarthill, Motherwell, Lanarkshire, ML1 5JU

2. YOUR CONTRACT

Your contract is with Bonnie Motorhomes hereafter referred to as “BM”

Your contract with us comes into existence when we send confirmation of your booking to you in written form by letter or email.

BM may terminate the hire where the Hirer commits a material breach of these Terms & Conditions, or where termination is reasonably necessary for safety, insurance, legal or other legitimate operational reasons. Where termination results from the Hirer's breach, BM may recover its reasonable and demonstrable losses in accordance with these Terms & Conditions. Nothing in this clause excludes or limits any rights the Hirer has under applicable consumer law.

3. BOOKING

Unless agreed otherwise, at time of booking, a deposit of £200 is payable. The deposit secures the booking. We will then require a further £300 payment 90 days before the day of first hire. The balance must be paid 30 days prior to the first day of hire. If the booking is less than 90 days before the day of first hire you will be required to pay a £500 deposit. If the booking is less than 30 days before the day of first hire then we will require payment in full.

Any payments made are non-refundable (excluding the security deposit) should you decide to cancel. Any amendments to the date are treated as cancelling. If the balance is not received 30 days prior to commencement of the hire, BM reserves the right to treat the booking as cancelled. If the term of hire is later extended the Hirer shall pay BM for the additional hire period when BM confirms the extended period. Extensions are subject to availability and are calculated at the rental rate on the date booked. In addition, the Hirer acknowledges that they shall be liable to pay to BM at the end of the hire period any applicable additional charges specified in the agreement.

These may include late return, damage to or repair of the Vehicle – including third-party vehicles and/or property (subject to other terms in this agreement), costs incurred by BM through salvage or recovery, loss of use, loss of hire income or loss of revenue resulting from damage or other incidents caused by the Hirer, including loss arising from the cancellation, refund, credit or inability to fulfil confirmed future bookings where the Vehicle is unavailable as a direct result of damage or an incident for which the Hirer is responsible, together with any enforcement charges relating to such damage or repairs (including legal costs), traffic fines or infringement fees and the administration costs relating to these fines, fees and charges. Any loss claimed will be calculated in accordance with Section 18A of these Terms & Conditions.

BM will deduct such charges from the Hirer’s security deposit during or after the term of hire is completed, or the Hirer may pay such charges as agreed with BM, such choice to be at BM’s sole discretion. All payments shall be made in GB pounds Sterling. The following credit or debit cards will be accepted: Visa, Mastercard and American Express (for deposit payments only, the security deposit must be paid via bank transfer). Late pick up or early return of the Vehicle shall not entitle the Hirer to any refund of the unused portion of the rental.

Any card payments will be subject to a 3% fee to cover our costs.

4. CANCELLATIONS

We strongly advise that you take out your own insurance against unavoidable cancellation. All cancellations must be notified in writing to us, however, please call immediately to inform us of any cancellation. It is your responsibility to ensure that the travel insurance you purchase is adequate for your particular needs. We do not check travel insurance policies.

BM may cancel the hire agreement and take immediate possession of the Vehicle if:

(a) The Hirer fails to comply with any of the terms of this agreement or if the Vehicle is damaged;

(b) The Hirer has obtained the Vehicle through fraud or misrepresentation.

(d) The Vehicle is not returned at or before the expiry of the term of hire or BM reasonably believes that the Vehicle will not be returned at or before the expiry of the term of hire;

(e) BM considers, on reasonable grounds that the safety of the passengers or the condition of the Vehicle is or has been endangered.

(f) More than the maximum of 4 adults per booking are found to be staying in the
motorhome.

(g) The motorhome is taken off paved roads or used on roads which are signposted as not suitable for caravans and/or motorhomes or roads that we have advised cannot be used such as:

Applecross Pass, also known as Bealach na Ba.

The 24 mile loop from Lochinver to Kylesku via Drumbeg (B869) also known as The Wee Mad Road of Sutherland..

(h) Speeding - Please note vehicles are tracked.

If BM cancels the hire agreement under any of the reasons (a) to (h) above, no refund will be given and you will lose your security deposit.

The termination of the hiring under the authority of this clause shall be without prejudice to the other rights of BM and the rights of the Hirer under this agreement. Terms and conditions as well as rates quoted are subject to change without notice. However, rates or conditions for a particular booking shall not be altered once that booking has been confirmed.

5. ILLNESS, PERSONAL CIRCUMSTANCES AND TRAVEL INSURANCE

Cancellations due to illness, injury, changes in personal circumstances, travel restrictions or other reasons outside of BM's control remain subject to our cancellation terms. We strongly recommend that all customers obtain suitable travel insurance which covers cancellation, illness and any other circumstances relevant to their trip.

6. DRIVER REQUIREMENTS

(a) Are aged between 25 and 75 years of age (further age restrictions may apply depending on vehicle type. Please confirm with our booking team.

(b) Hold a full driving licence (UK, EU, AU, US, CA, NZ & SA licence types)

(d) Have not been convicted of any criminal / driving offences other than speeding and parking offences.

(e) Have had no more than 1 motor accidents/claim in the last 5 years. All accidents must be declared even where the driver was not at fault.

(f) Have 6 or less points on their driving licence.

Two, 3 point convictions are acceptable.

Single 4 point offences are acceptable. •

Single 6 point SP30, SP50 and CU80 convections are acceptable subject to a £1500 excess.

All other 6 points+ offences will require referral to our insurers.

(g) The driver must be legally fit and permitted to drive and must comply with all applicable medical and driving-licence requirements.

(h) Have never been refused motor insurance.

(i) Are not employed in a 'high risk' occupation as defined by our insurer. Please contact us if you are in any doubt.

Please also note the Insured Vehicle shall not be let out on hire to- or be driven by:

Persons engaged wholly or partly in professional entertainment or professional sports persons.

Jockeys and persons connected with racing, gaming industry or press of any sort.

Foreign Service Personnel other than persons holding a full UK/EU license for 2 years or more.

(j) Produce a valid driving licence upon collection of the vehicle. Drivers from outside of EU, USA, Canada & New Zealand may also be required to produce a current International Driving Permit or Licence.

(k) Are a named driver on the Booking Form. BM may refuse or cancel a hire where the Hirer or driver does not meet the stated eligibility, insurance, safety, documentation or legal requirements or for any other reason at our sole discretion.

All drivers must be declared at the start of your hire & named on your booking form. If you are unsure of any aspect of the above, you should contact us and we will check with our insurance company whether any premiums may apply. You acknowledge that it is illegal for an undeclared driver to operate a rental vehicle, as they will not be insured.

7. IDENTIFICATION

All hirers and drivers will be required to produce the following original documents prior to hire:

(a) Two proofs of address from the list below:

• Electricity (bill/statement) • Water (bill/statement) • Gas (bill/statement) • Broadband/Landline • Council tax • TV licence • Bank Statement • Credit card bill / statement • Mortgage statement • Polling card • HMRC self-assessment / tax credit • Student loan • Shotgun licence • Payslip • Mobile Phone Bills • Pension letters • Car Finance Statement • Loan Statement • Property deed

An annual council tax bill will be accepted. All other documents must be dated within 90 days of the hire date. The address & name on your licence must match both documents.

(b) Current and valid Driving Licence (address & ID must be up to date)

(c) Photographic ID (passport preferable) UK licence holders must also provide a DVLA check number which is valid on the first day of hire. (You can obtain this from the DVLA website at gov.uk)

Any failure to provide these documents/details then the hire may be refused, and deposits/payment forfeited.

Where BM reasonably suspects fraud, identity fraud, unlawful activity or other serious criminal conduct, BM may report the matter to the appropriate authorities

To re-iterate: Please note that failure to provide the required documentation for both or either driver will mean that our insurance company will not cover you and as a result we will need to cancel your booking and you will lose all deposits and payments that have been made.

8. SECURITY DEPOSIT

The Hirer will pay BM the sum of £1,000 before the vehicle can be driven by the hirer.

This payment can only be made via bank transfer (we cannot accept card payment).

Payment should be at the latest made 1 week prior to collection of the vehicle to ensure the funds are clear in our account. Please note that international payments can take a few working days to reach our account so please ensure that this is done in a timey manner, we suggest 2 weeks prior to collecting the vehicle for international payments. International customers will be required to pay any associated fees involved in sending the security deposit. BM will not be held responsible for customers unable to meet this T&C.

This shall be retained by BM for either the full duration of said hire period and until a satisfactory vehicle check has been completed or in the result of any damage until the hired vehicle or any third-party vehicle / property is repaired to a condition that is satisfactory to the owner/registered keeper, without any time limits being imposed. In the event of an insurance claim, BM may hold onto the deposit until a claim is fully resolved. The deposit is fully refundable within 30 days (normally within a few days), provided that the vehicle is returned on time, undamaged, with a clean interior, with a full diesel tank etc. and no excess charges are due.

In the event that the campervan/motorhome is returned with damage, the cost will be charged at the retail price of the part plus the labour fee for fitting the replacement part, £50 per hour (charged in 1 hour increments) if the repair can be done by BM plus VAT at the current rate. This charge is also applied if BM need to take the vehicle for repair (this is to cover the cost of our time and fuel).

As per section 18: The interior furniture and fittings as well as any additional item included under the terms of the agreement are not covered for any loss or damage under the security deposit which only covers the external damage (excluding the exemptions as noted in section 18) these interior items will be charged at a cost of replacement and any related costs associated with the replacement.

If the cost of the overall damage (external and internal) is less than the security deposit then we will use this to cover damage costs and will return the excess.

If you cause interior damage and the security deposit is not enough to cover you will be liable to pay BM. Example: If you cause £1200 of external damage and £100 internal damage then the £1000 security deposit will cover the exterior damage as this is the maximum you will pay but you will be liable to pay us the £100 for the interior damage on top of the £100 paid already.

We reserve the right to retain monies from your damage deposits to cover any damage or any other costs as set out in these terms and conditions including the following:

Damage of any nature caused by the Hirer, charges will be at the discretion of BM.
Soiling fee £100 per incident if the vehicle is not returned with the interior in the same condition at the start of the booking. We may charge for multiple incidents.
Toilet cassette emptying fee £100 if the toilet is not returned empty & clean. Toilet cassettes will be inspected upon the vehicles return.
Fuel surcharge at current cost, if the tank is not returned full - amount depends on level of tank. Plus a £30 service charge.
Full clean due to smoking in the van will incur a cleaning fee of £300.
Replacement keys £350
Windscreen chip repair £100
Windscreen Replacement £300
Fridge/Cupboards not emptied £25.
Unclean Bathroom £50
Unclean Habitation Area £50
Unclean Toilet £100
Damage to interior trim/panels/facia or similar will be charged at a minimum of £150 (or the cost to repair/replace) and will be at BM discretion. Any damage de-values the motorhomes.
Significant damage will be charged at £300 minimum (or the cost to repair/replace) and will be at BM discretion, charges will reflect the reasonable cost of repair, replacement or cleaning. Any damage de-values the motorhomes and will be reflected in the charged price.
Exterior damage will be classed as significant damage, this could include damage to any exterior fixtures or panels such as wing mirrors, windows, doors, panels, decals, paintwork. You will be charged for multiple items that are caused in the 1 incident ie you hit something on one side of the vehicle and damage multiple items you will be charged for each fixture. Note for example a single scratch will be classed as major damage the cost to repair this will be £300.
Interior damage will be charged at the £300 significant damage fee if you damage something that cannot be replaced or if we choose to repair the damage rather than replace the item. Examples of this would be if you scratched or damaged the interior for example and not limited to walls, table, cabinet doors, oven door, fridge/freezer doors, entrance doors, steps, flooring, interior roof. The reason we charge this is this type of damage although we may repair it to a sufficient standard that we can put the vehicle back out on hire it will effect the vehicles resale value. If the damage however would look unsightly with a repair or cannot be repaired then this damage will be charged at the full cost of the item and labour fees.
Any damages/breakages found during the vehicle return inspection will be charged accordingly with an administration fee of £25.
VAT at the current rate will be added to all pricing.
Full security deposit if we have to cancel your booking for any of the reasons listed under section 4 of these T&C.

Where damage, loss or failure of any vehicle component or accessory is the responsibility of the Hirer, Bonnie Motorhomes may supply and fit replacement parts or arrange repair as required.

Where replacement parts are required, the Hirer will be responsible for the retail cost of the replacement part supplied by Bonnie Motorhomes.

This may include genuine manufacturer parts sourced directly through our authorised supplier network, together with any applicable delivery, carriage or associated supply costs.

As a motorhome hire company and authorised parts reseller, Bonnie Motorhomes is entitled to charge its normal selling price for parts supplied. The Hirer acknowledges that replacement parts are not necessarily charged at Bonnie Motorhomes' original purchase cost.

Labour, fitting costs and any other reasonable costs associated with repair or replacement will be charged separately where applicable and as outlined in the T&C.

You agree that you will be responsible for full payment of any sums due to us should the Security Deposit you have paid not be sufficient to cover the cost of any damage or other costs as set out in these Terms & Conditions. You agree to indemnify us for all costs, damages expenses claims and losses which we incur suffer or become responsible for as a result of any act or omission by you which results in our being unable to receive full payment for such costs, damages, expenses claims and losses under the insurance cover referred to in for which we are unable to receive full payment under the insurance cover referred to.

9. COLLECTION OF VEHICLE

The Hirer shall, at the start of the term of hire, collect the Vehicle from BM between 2pm and 4pm, (unless otherwise agreed) as per the booking agreement. Failure to arrive by 4.00pm will result in the hirer being charged an additional £50 admin fee, to cover the cost of our team delivering the handover out-with office hours. If you are running late or cannot arrive at your allocated time slot you must notify us as soon as possible.

10. USE OF THE VEHICLE

The Hirer shall not:

(a) Sublet or hire the Vehicle to any other person.

(b) Allow the Vehicle to be used outside his/her authority;

(d) Drive or allow the Vehicle to be driven on any beach or surface likely to damage the Vehicle;

(e) Involve the Vehicle in any race, speed test, rally, or contest.

(f) Operate the Vehicle or allow it to be operated for the transport of more persons than is permitted by any relevant authority or detailed in the Vehicle Manual.

(g) Take the vehicle to any type of event, festival, music, or horse racing event. If the hirer is in any doubt regarding a venue, please discuss with the operator.

(h) Use the vehicle for any commercial purposes.

(i) Drive the vehicle if any engine management or warning light is on or in limp home mode as this can potentially cause major damage to the gearbox / engine / drivetrain (this should be reported to BH immediately).

11. BM’S OBLIGATIONS

BM shall supply the Vehicle in a safe and roadworthy condition, up to the current MOT Certificate of Fitness standards. If the reserved Vehicle is not available for reasons outside BM’s control, then the reserved Vehicle may be substituted with a comparable or superior Vehicle at no extra cost to the Hirer. Such Vehicle substitution shall not constitute a breach of contract and does not entitle the Hirer to any form of refund or compensation. If no substitute Vehicle is available to the Hirer, BM’s liability shall be limited to a refund of the hire charge in full. In the case of mechanical failure (unless caused by the Hirer), BM’s liability shall be limited to the hire charge for the remainder of the term of hire.

The limitations on BM's liability in this section apply only where the Vehicle is unavailable for reasons not caused by the Hirer, any nominated driver, or any person acting with the Hirer's permission. Where the Vehicle becomes unavailable as a result of damage or an incident for which the Hirer is responsible, the Hirer's liability shall be determined in accordance with Sections 8, 18 and 18A.”

Nothing in these Terms limits or excludes liability that cannot legally be excluded.

12. HIRER’S OBLIGATIONS

The Hirer shall ensure that:

(a) All reasonable care is taken when driving and parking the Vehicle;

(b) The engine coolant and oil in the Vehicle are maintained at the proper level;

(d) The Vehicle is locked and secure at all times when it is not in use;

(e) The Vehicle keys are kept secure. The cost of replacement keys (approximately £350) and related services for example courier is at the Hirer’s expense;

(f) No part of the engine, transmission, braking or suspension systems is interfered with;

(g) The fuel tanks are filled with the correct fuel and the freshwater tanks are not contaminated. The cost of replacing tanks is at the Hirer’s expense;

(h) The hot water cylinder has sufficient water prior to any use;

(i) Should a warning light be illuminated or the Hirer believes the Vehicle requires mechanical attention; they should stop driving and advise BM immediately;

(j) There is no smoking in the Vehicle. Any evidence of smoking in the Vehicle shall incur a cleaning fee of £300.

13. PETS

Up to 2 well behaved small dogs or 1 medium sized dog are allowed in our designated ‘pet friendly’ vehicles only. We do not allow large dogs (if unsure please contact us and we can advise). If hiring one of our ‘pet friendly’ vehicles a cleaning charge of £30 will be added to your hire cost. Please ensure that you notify us at the time of booking if you are bringing a pet to allow the appropriate vehicle to be allocated to your booking. Failure to do so may result in your contract with BM being terminated if a pet friendly vehicle is unavailable or should you bring a large dog without a member of our team confirming it. Any damage caused by a pet is subject to our security deposit conditions, see condition number 8. The Hirer remains responsible for any additional cleaning, odour removal or damage caused by pets.

14. AREAS & RESTRICTIONS OF USE

The vehicle may be driven in mainland UK and Scottish Islands only and must only be driven on paved / sealed roads and tracks leading to officially recognised campsites. Any other roads planned out-with this type of road must be agreed in advance with BM.

BM does not allow vehicles to be used in connection with large events such as shows, music festivals and horse racing without prior written consent. BM does not allow the vehicle to be taken off paved roads or used on roads which we have advised cannot be used such as the NC500 Applecross Pass, also known as Bealach na Ba.

During the period of hire, the hirer/drivers agrees that the Campervan/Motorhome shall not be:

Driven in a manner that is not cautious, prudent or normal, or which could cause damage.
Driven on any unsealed or unauthorised roads or in an area that is designated as prohibited.
Driven on any beaches or in any salt water.
Driven by a person that is deemed to be unfit to drive through consumption of alcohol or drugs or where the legal limit of the blood alcohol level has been exceeded.
Driven by any person(s) not being named on the Rental Agreement at the commencement of the hire.
Driven by any person who has given a fictitious or false name.
Left unattended while being unlocked.
Left with the keys in any area of the vehicle.
Used for travel to rock festivals or unauthorised sporting events.
Used for any illegal purpose or for any speed trials, race, rally or contest.
Used to propel or tow any vehicle or trailer.
Drive the vehicle if any engine management or warning light is on or in limp home mode as this can potentially cause major damage to the gearbox / engine / drivetrain (this should be reported to BH immediately).
Used to carry any passengers or property for hire or reward.
Used to carry volatile liquids, gasses, explosives or other corrosive or inflammable material.
Otherwise in accordance with the terms as stated and agreed under this agreement.

During the period of hire, the hirer is responsible for the following-

Keeping the motorhome under their control throughout the hire period.
Ensuring the vehicle is locked when unattended.
Keeping the keys safe at all times. All costs to replace lost or damaged keys will be the responsibility of the hirer. 1 set of keys is given to the hirer at the start of the rental. Duplication of the motorhome keys is expressly prohibited.

15. MECHANICAL REPAIRS & ACCIDENTS

Our vehicles come with UK Breakdown cover (Please note this is cover in the UK only not abroad).

In the event the vehicle is involved in an accident, is damaged, breaks down or requires repair or salvage, regardless of cause, the Hirer shall notify BM of the full circumstances immediately on the contact number provided (please leave a voice or text message if unable to connect or out-with normal business hours) The Hirer shall not arrange or undertake any repairs or salvage without BM’s authority except to the extent that repairs or salvage are necessary to prevent further damage to the vehicle or to other property. If the Vehicle is damaged to the extent that it cannot be driven, BM shall endeavour to exchange the Vehicle.

Provision of an exchange vehicle is subject to availability and Hirer’s location. BM’s liability extends only to the refund of hire charges for any full days of Vehicle use lost due to a mechanical breakdown. No responsibility for out-of-pocket expenses, accommodation charges or meals resulting from a breakdown or accident will be accepted. All Vehicles are registered for 24-hour roadside assistance. This service covers any mechanical faults with the Vehicle.

The roadside cover does not cover the following and the associated costs will be the responsibility of the Hirer:

(a) the Vehicle running out of fuel or breakdown is caused by the Vehicle being incorrectly fuelled;

(b) the Vehicle is unable to be accessed due to a lock out or the Vehicle keys being lost;

(c) flat batteries caused by incorrect usage of the batteries and/or incorrect usage of any equipment that requires the batteries in order to operate;

(d) flat or damaged tyre(s)

(e) the Vehicle is unattended at the time roadside Provider arrives at the breakdown location; and

(f) the Vehicle is not on public or formed road or is trapped or bogged. All non-mechanical callouts to the roadside assistance will incur a call-out charge by the hirer. There will be an administration fee of £100 per repair payable by the hirer for repairs done that are the fault of the hirer.

16. EVENTS BEYOND OUR CONTROL

Unfortunately, events beyond our control (i.e. events which we could not, even with due care, foresee or avoid) could possibly affect motorhome availability. We cannot accept responsibility or pay compensation, costs, or expenses where the performance of your contract with us is prevented or affected, or you otherwise suffer any loss or damage because of events beyond our control.

If you are unable to commence your rental because of such events, we will offer you the choice of an alternative motorhome or, if no suitable replacement is available, provide a full refund of all monies received for your booking, without further liability. Where UK Government restrictions prevent the vehicle from being hired, BM reserves the right to offer alternative dates with no refund of the deposit. Where no dates can be agreed, the hirer will be refunded the amount paid - less the original deposit or £200 whichever is the lesser.

17. RETURN OF THE VEHICLE

The Hirer shall deliver the Vehicle to BM at the time and date as per the booking agreement. Failure to return the Vehicle by 10am (or the time specified in your agreement) in the condition as per agreement will incur a late fee of £50 per hour for the first 2 hours then the balance of the security deposit thereafter. If the vehicle is not returned on the same day there will be a charge of £300 per day on top of the above and the vehicle will be reported to the police as stolen. The time will start from 1 minute past so for example 10.01am to 11.00am is a 1 hour charge If you are running late, you must notify us immediately, as this may affect the next booking and we have a very short time window to turn around the vehicle.

Early return of the vehicle is now allowed without prior agreement (this is to ensure we have a member of staff available to meet you). Early return without prior agreement will be charged at £100.

Any return later than that shown on the booking agreement or allowing a person that has not been named on the Rental Agreement to drive, will invalidate the insurance cover and constitute a traffic offence under the Road Traffic Act in which the driver and/or hirer will be liable to prosecution. If the Vehicle is significantly overdue and the Hirer cannot be contacted, BM may notify the police and/or relevant authorities where BM reasonably considers this necessary to protect the Vehicle or its interests. In the event of the insurance being invalidated, the hirer/driver accepts that they are liable in full for any damage to the motorhome, personal injuries, third party property as well as any other related liabilities after the expiration time of the insurance cover. Any additional cost incurred by BM will also be re-charged in addition to the charges listed.

After the vehicle is returned we will do a thorough clean inside and out and will inspect the vehicle for any damages that will be billed accordingly. Please note that this inspection will not take place at the time when you return these vehicle as it is a long process for to thoroughly clean and inspect the vehicle. This may not even be done same day but will be done in advance of the next booking.

18. INSURANCE / CHARGES

The insurance only covers damage to the exterior of the motorhome in the event of any accident with a 3rd party or property and excludes any damage from 1.8m and above (roof damage) which is deemed as wilful negligence or damage at the rear or the 2 rear corners.

This is explained in more detail below under exclusions.

Interior furniture and fittings as well as any additional item included under the terms of the agreement are not covered for any loss or damage, these items will be charged at a cost of replacement and any related costs associated with the replacement

Any driver described in this agreement as a person permitted to drive the Vehicle is, subject to the exclusions set out below, covered against any loss or damage to the Vehicle and for any consequential damage, loss or costs incurred by BM through salvage or loss of revenue resulting from the hire beyond the applicable excess amount.

Personal possessions are not covered under the insurance policy. Any driver described in this agreement as a person permitted to drive the Vehicle is, subject to the exclusions set out below, is indemnified to the extent of £1,000,000 in respect of any liability he or she might have for damage to any property belonging to any person and arising out of the use of the Vehicle. The Hirer’s liability will be for any loss or damage to the Vehicle, however caused, and for any consequential loss or damage, during the term of this hire, or during any authorised extensions to the term up to the applicable excess amount.

The Hirer is liable for payment of the applicable insurance excess in the case of damage to, or accidents involving the Vehicle, 3rd party vehicles or property. BM may make the applicable deduction from the Hirer’s security deposit following notification of any loss or damage to the Vehicle. Where the total cost of a claim is less than the excess then the Hirer shall be liable to pay that lesser amount.

Insurance Exclusions:

The Hirer acknowledges that the cover referred to in the clauses above will not apply for below and hirer will be liable for losses arising as a result of the breach of these T&C.

Damage has occurred to the roof section, (the roof considered to be any area above the level of the windscreen or 1.8m whichever is the lowest) this will be charged at the full cost of repair out with the terms of the insurance, damage to this area is considered negligent and as such is not covered by the insurance, these repairs can be over £10,000.
Fuel or freshwater tanks are contaminated
Diesel added to the water system. In the event that diesel has been added to the water system, DO NOT RUN THE TAPS, return immediately to BM where they will empty the water tank out to prevent damage to the water system. In this case, the rental will be deemed to be cancelled with any costs incurred being charged to the customer. If the taps have been run, the cost of replacing the water system is estimated at £6,500 which is fully payable by the hirer as it is not covered by the insurance.
Any damage to the engine due to the fluids not being checked regularly or due to filling with incorrect fluid or fuel will be charged at the full cost of the repairs plus loss of use.
Damage to the vehicle or third party vehicle or property caused through a reversing manoeuvre or impact caused by tail swing of the vehicle (ie turning when moving forward and the rear section of the vehicle causes damage)..
Damage to or replacement of the rear bumpers, rear light cluster, side skirt plastics, wing mirrors or wing mirror casings, exterior running lights, all windows and skylights.
Damage to the interior of the vehicle (including cigarette burns, spillages, scratches, marking), living or cooking equipment, blinds, floor, table-tops and kitchen work surfaces. (our Insurance only covers external damages (not internal).
Damage to wheels & tyres (any kind of damage) Damage to the vehicle entertainment system / screen.
The cost of replacing lost or stolen keys, or keys which have been locked in the Vehicle.
Theft as a result of keys remaining in the vehicle whilst it is unoccupied, keys that have been lost or keys that have been left unattended. (If the vehicle is stolen and the keys are not returned to BH then we will class this as that the keys have been lost and this was the reason for the motorhome theft (i.e. if the vehicle is stolen then you lose the keys afterwards you will be 100% liable for all costs).
Theft involving deception.
Any claims resulting from the use of cooking or heating appliances.
The Vehicle is driven by anyone not named or described in this agreement as a person permitted to drive the Vehicle.
The driver of the Vehicle is under the influence of alcohol or any drug.
The Vehicle is in an unsafe or in an un-roadworthy condition, such condition arising during the course of the hire, that caused or contributed to the damage or loss, and the Hirer or driver was aware or should have been aware of the unsafe or in an un-roadworthy condition of the Vehicle.
Driving the vehicle if any engine management or warning light is on or in limp home mode as this can potentially cause major damage to the gearbox / engine / drivetrain.
The Vehicle was operated outside the terms of this agreement or any agreed extension of this agreement.
The Vehicle is wilfully or recklessly bogged, damaged or lost by the Hirer, a nominated driver, or a person under the Hirer’s authority or control including sitting or standing on the roof, driving on any beach, sand or any surface likely to damage the Vehicle or cause it to become bogged or trapped, driving through flooded areas, submersing in water, contacting salt water.
Any return later than that shown on the agreement or allowing a person that has not been named on the Rental Agreement to drive, will invalidate the insurance cover and constitute a traffic offence under the Road Traffic Act in which the driver and/or hirer will be liable to prosecution. In the event of the insurance being invalidated, the hirer/driver accepts that they are liable in full for any damage to the motorhome, personal injuries, third party property as well as any other related liabilities after the expiration time of the insurance cover.
The cost to retrieve or recover a vehicle that has become bogged/stranded etc.

The hirer shall be responsible for any and all of BM's uninsured losses which may arise as a result of the hire:

For the avoidance of doubt, where damage or an incident for which the Hirer is responsible results in the Vehicle being unavailable for hire after the Hirer's rental period, the Hirer's liability for resulting loss of hire income, including loss arising from affected confirmed future bookings, shall be determined in accordance with Section 18A (Loss of Hire / Loss of Revenue Following Hirer-Caused Damage).

The damage excess is applicable regardless of who is at fault and will only be refunded if we are successful in recovering the cost of the damages from the third party.

If you request an additional driver this cannot be amended at a later date as we pay the insurance company in advance for this and its not refundable.

18A. LOSS OF HIRE / LOSS OF REVENUE FOLLOWING HIRER-CAUSED DAMAGE

If the Hirer, any nominated driver, or any person driving or using the Vehicle with the Hirer's permission causes any damage to the Vehicle, or causes any loss, damage, contamination, misuse or other incident for which the Hirer is responsible under these Terms & Conditions, and as a result the Vehicle is unavailable for hire, the Hirer shall be responsible for any reasonable and demonstrable loss of hire income suffered by BM as a direct result of that damage or incident.

This may include, but is not limited to:

the Vehicle being unable to be hired because it is awaiting assessment, inspection, diagnosis or authorisation;
the Vehicle being taken off the road because it is unsafe or unroadworthy;
the Vehicle requiring mechanical, electrical, bodywork, habitation-area or other repairs;
the Vehicle awaiting replacement parts, specialist parts or components;
delays caused by the availability of repairers, manufacturers, suppliers, parts or specialist contractors;
the Vehicle being held by a repairer, recovery company, insurer or other third party;
the Vehicle requiring recovery, collection or transportation following an accident or incident;
the Vehicle requiring safety inspections, roadworthiness checks, testing, certification or an MOT before it can lawfully and safely be returned to hire;
the Vehicle requiring cleaning, decontamination or other remedial work following damage or misuse;
the Vehicle being unavailable while an insurance claim, damage assessment or repair quotation is being dealt with, where the Vehicle cannot reasonably be returned to hire during that period; and
any other reasonable period during which the Vehicle cannot safely and lawfully be made available for hire as a direct result of damage or an incident for which the Hirer is responsible.

Where a confirmed future booking is unable to proceed as a direct result of such damage or unavailability, the Hirer shall be liable for BM's reasonable and demonstrable net loss arising from that booking, including hire charges which BM has to refund, waive, credit or is otherwise unable to retain because the Vehicle cannot be supplied.

Where BM is able to provide the affected customer with another suitable motorhome, rebook the customer, obtain alternative hire income, or otherwise reduce or avoid the loss, any such recovery or saving will be taken into account when calculating the amount payable by the Hirer.

Any claim under this section will be supported, where reasonably available, by relevant booking records, customer refunds or credits, repair or recovery documentation, invoices, estimates and other evidence demonstrating the period of Vehicle unavailability and the resulting loss.

The Hirer's liability under this section is in addition to, and not limited by, the £1,000 Security Deposit or the applicable insurance excess, where the damage or incident gives rise to losses exceeding those amounts.

Nothing in this section requires the Hirer to pay the same loss more than once. Any amount recovered by BM from an insurer, third party, customer or other source in respect of the same loss will be taken into account when calculating the Hirer's liability.

Hirers are strongly advised to take out appropriate holiday/travel insurance and, where available, specialist motorhome hire excess or vehicle-hire insurance which specifically covers their potential liability for damage to the hired vehicle and any resulting cancellation, loss of hire or related financial liabilities. Hirers should check the policy wording carefully to ensure that the level and type of cover is adequate for their particular circumstances, as BM does not check or guarantee the adequacy of any insurance policy obtained by the Hirer.

19. ACCIDENTS

In the event of the motorhome being involved in an accident, however small, the full details must be filled out on an Accident Report Form which is included in the motorhome.

The Hirer is permitted to drive the Vehicle subject to the terms, conditions, limitations and exclusions of the applicable motor insurance policy
The hirer agrees further to protect the interest of BM and the insurance company in the event of an accident during the hire term by:
Police should be contacted where required by law, where someone is injured, where there is a serious incident, or where reasonably required by BM/insurers.
Not admitting any guilt or liability.
Obtaining names and addresses of parties involved and witnesses.
Not abandoning the motorhome without adequate provisions for safely guarding and securing same.
Notifying BM immediately of any loss or damage occurring to the motorhome and of any fault. Please indicate if the motorhome is not roadworthy or is liable to cause danger to any person or property.
The motorhome should not be used until the damage has been repaired, corrected and fault determined.
The Hirer is responsible for damage above 1.8 metres where caused by the Hirer's negligence or failure to exercise reasonable care.
All incidents related to tyres including punctures are the hirer's responsibility.
Responsibility for damage to the contents of the motorhome while on hire lies with the hirer.
Personal possessions are not covered. The company shall not be liable for loss or damage to any property left, stored or transported by the hirer or any other person in the motorhome either before or after the return to BM. The hirer hereby agrees to hold the company harmless from and indemnify BM against all claims based upon or arising out of such loss or damage. Hirers are strongly advised to take out holiday insurance.

20. TRAFFIC OFFENCES

The hirer is responsible for any speeding, parking, congestions charge, or any other road fines and penalties incurred during the hire period. There will be an administration fee of £30 per incident payable by the hirer.

21. CHANGES IN PRICING & TERMS AND CONDITIONS

BM may amend its prices and Terms & Conditions for future bookings. Once a booking has been confirmed, will not be changed.

Terms & Conditions can be changed at any time, we would advise the hirer to re-check these before collecting the vehicle, we may need to change these for any reason including but not limited to: as is required by law, an insurer, or for safety or other circumstances outside BM's reasonable control.

Again we suggest you read these T&C in full before you collect the vehicle.

22. DATA PROTECTION

By entering into this rental agreement, you agree that we can process and store your personal information in connection with this agreement including data collected from the vehicle including GPS. We may use your information to analyse statistics, for market research, credit control and to protect our assets.

All vehicles are fitted with GPS tracking devices as this is required by our insurers and we also require this to effectively run the business. By entering into a contract with BM you are giving us consent to collect this data. Please refer to the Privacy Policy for more information.

We may need to share your information with selected 3rd parties for performance of this contract including but not limited to:

Our breakdown provider if the vehicle suffers a breakdown
Our insurer if they request it or if you are involved in an accident
The DVLA if you take the vehicle abroad and they request the details of the VE103B which was issued to you for audit purposes You agree that if you break the terms of this agreement, we can pass your personal information to credit-reference agencies, debt collectors, the police, or any other relevant organisation. We can also give this information to the British Vehicle Rental and Leasing Association (BVRLA), which can share your personal information with its members to prevent crime and protect their assets, as allowed under any applicable data protection legislation.

23. GOVERNING LAW

We aim to deal with all disagreements fairly and calmly. This agreement is covered by the laws of Scotland. This agreement is governed by the law of Scotland. Subject to any mandatory rights a consumer may have under applicable law, the Scottish courts shall have jurisdiction